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Frequently asked questions

Q. How should I handle accounting procedures?

A. In general, the following procedures are necessary.

Usually, it is necessary to record prepaid income (vouchers) as liabilities at the time of charging and recognize them as revenue at the time of payment.

Specific businesses and situations may vary, so please consult the Financial Services Agency or specialists such as accountants and tax professionals for inquiries.

Q. Is it easy to use?

A. It’s simple and easy.

Pokepay is designed to be both simple and intuitive in order to allow anyone to use it.

It was specifically created with smartphones and tablets in mind, so navigating is as simple as possible.

If you are having issues, please visit the link to our help page below.

Q. What do I need to get started?

A. A single smartphone.

As long as you have a smartphone, you can start immediately without any other equipment.

By placing the QR code and other materials in your store, you can easily recommend your app to customers.

Q. What payment methods are available?

A. It is a "Prepaid Payment Instrument" like other prepaid and IC cards.

With Pokepay, you can create a prepaid payment instrument similar to prepaid cards and IC cards.

A prepaid payment instrument is a payment method where you pay in advance before purchasing any goods or services.

Q. How long does it take to set up?

A. After submitting a review application, tt can take up to 3 business days for us to review your application.

Once you've created an account, you'll start on the trial plan.

When you upgrade, the review process is typically completed within 3 business days.

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