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Customer support for app users

App issues and system-related inquiries

If you notice any issues with the app or system, we're here to help you resolve them.

Help page

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Have you visited our help page?

You might find a quick solution there!

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Send your inquiry

All fields are necessary.

Example: Kaori Tanaka

Example: example@pokepay.jp

Example: 090-1234-5678

Please provide a phone number where we can easily reach you during the day.

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Please provide as much detail as possible about your inquiry and symptoms.

We will respond within 3 business days.

(excluding New Year's holidays and other long holidays)

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